EcoStruxure™ IT SmartConnect Help Center – Web Portal
Welcome
Important Safety Information
Getting Started
Overview
System Requirements
Supported UPS
Installing the APC Smart-UPS Device
Network Requirements
Sign Up
Add Device
QR Code Scan
Product Codes
Configuration
Notifications
Profile
UPS Monitoring
Dashboard
UPS Status
Active Events
Operating Mode
Control
Battery
Device
Firmware
Diagnostics
Network
UPS Warranty
Profile
Delete Device
UPS Events
Event Types
Advanced Plan Enabled
Advanced Plan Expired on [date]
Advanced Plan Expires on [date]
Battery Connected
Battery Disconnected
Battery End of Life Exceeded
Battery Replaced
Battery Replacement Due
Battery Needs Replacement
Battery: High Temperature
Battery: Temperature Threshold Exceeded
Communications Established
Communications Lost
Standard Plan Expired on [date]
Standard Plan Expires on [date]
Standard Plan Renewed
Power Restored
Replace Battery
Return from Bypass
Runtime Calibration Initiated, UPS On Battery
Site Wiring Fault
UPS Command (Reboot) Accepted
UPS Command (Reboot) Issued for Outlet Groups: [Outlet Group]
UPS Command (Reboot) Unsuccessful
UPS Fault (Error Code)
UPS Firmware Upgrade in Progress
UPS Firmware Version Out of Date
UPS Firmware Version Up to Date
UPS Initiated Bypass
UPS Low Battery
UPS On
UPS On Battery
UPS Output Power Turned Off
UPS Overload
UPS Shutdown
User Initiated Bypass
Warranty Expired on [date]
Warranty Expires on [date]
Warranty Renewed
UPS Warranty Extension
Select your warranty
Order your warranty
Get your Warranty Service Certificate
Reseller
Overview
Frequently Asked Questions
Customers
Resellers
Plan Overview
Purchase a Plan
Activate Plan
Frequently Asked Questions
Firmware Upgrade
Why Upgrade?
How to Upgrade
Troubleshooting
Troubleshooting the UPS Connection to the Cloud
APC Smart-UPS Device Types
UPS Connection Status Indicators
Restart the UPS Network Interface
Sign Up Issues
Password Requirements
Password Reset
Registration email not received
Unsolicited Email Received
Login Issues
I cannot log in
UPS Registration Issues
QR Code Registration
Product Code Registration
UPS Monitoring Issues
Notification not received
Too many Notifications received
Web Portal Application Errors
Application Error - Something has gone wrong
Too Many Requests Error
Application Timeout - Please check your internet connection
Register Error - UPS Registration has timed out
Register Error - UPS is already registered to another account
Unauthorized - You must log in to access this page
UPS Firmware Upgrade Issues
Check UPS State - UPS state is not compatible with firmware upgrade
Upgrade Not Started - Firmware upgrade could not be started
Timeout Error - Firmware upgrade could not be started
Upgrade Error - Firmware upgrade status cannot be confirmed
Upgrade Error - Upgrade could not be completed
Lost Communication and PowerChute
Frequently Asked Questions
What is the web portal?
How do I create a Schneider Electric account?
Do I need a Schneider Electric account to use the APC Smart-UPS™ products?
How do I know if my UPS is compatible with SmartConnect?
Why did I receive an email from EcoStruxure™ IT SmartConnect?
I have received an Upcoming changes to your EcoStruxure™ IT SmartConnect account email
I have received a Reset Password email
I have received a Welcome to Schneider Electric email
I have received an Email Event Notification
I have received an Event Notifications Disabled alert
How can I reduce the number of notifications I receive?
How do I change my Schneider Electric account email address?
How do I change my account password?
How do I manage my data privacy preferences?
How do I delete my EcoStruxure™ IT SmartConnect account?
Can I register my SmartConnect-compatible UPS with more than one Schneider Electric account?
How can I assign an IP address to my Smart-UPS?
What browsers are compatible with the built-in QR code scanner?
What occurs if there is a power outage during a UPS firmware upgrade?
EcoStruxure™ IT SmartConnect Help Center – Web Portal
What occurs if there is a power outage during a UPS firmware upgrade?
GettingStarted
GettingStarted_Overview
Remote_UPS_Management
GettingStarted_SystemRequirements
GettingStarted_SystemRequirements_Browsers
GettingStarted_SupportedUPS
GettingStarted_InstallingSCCard
GettingStarted_InstallingSCCard_Network
GettingStarted_InstallingSCCard_Network_proxy
TB_CloudConnectivity_Proxy
GettingStarted_InstallingSCCard_LoadShed
GettingStarted_SignUp
GettingStarted_UPSRegistration
UPSRegistration_QRCodeScan
GettingStarted_QRCodeScan
UPSRegistration_QRCodeScan_IntegratedQRCodeScanner
UPSRegistration_QRCodeScan_ThirdPartyQRCodeReader
GettingStarted_ProductCodes
UPSRegistration_ProductCodes
SCConfig
SCConfig_EmailSettings
SCConfig_EmailSettings_All
SCConfig_EmailSettings_Rec
SCConfig_EmailSettings_Min
SCConfig_MyProfile
UPSMonitoring
Dashboard
UPSStatus
UPSStatus_UPSIssues
OperatingMode
OperatingMode_Online
OperatingMode_Online_EstRuntime
OperatingMode_Online_healthCritical
OperatingMode_onBattery
OperatingMode_lowBattery
OperatingMode_onBypass
OperatingMode_onBypass_upsInit
OperatingMode_onBypass_userInit
OperatingMode_UPSOff
Control
DeviceHealth
Battery
Battery_Runtime
Battery_Charge
Battery_Temperature
Battery_Expiry
Device
Device_Input
Device_Output
Device_Load
Firmware
Diagnostics
Diagnostics_LastSelfTest
Diagnostics_LastSelfTest_Refused
Diagnostics_AudibleAlarm
Network
Network_IPAddress
Network_Subnet
Network_Gateway
Warranty
Warranty_StartDate
Warranty_ExpiryDate
Profile
Profile_UPSName
Profile_ModelName
Profile_ModelSKU
Profile_Timezone
Profile_Description
Profile_SerialNumber
Profile_BatteryNumber
Profile_ProdID
Profile_Manufacture
Profile_Warranty
Profile_EditProfile
DeleteDevice
UPSEvents
UPSEvents_EventTypes
UPSEvents_EventTypes_Critical
UPSEvents_EventTypes_Warning
UPSEvents_EventTypes_Info
UPSEvents_AdvancedPlanEnabled
UPSEvents_AdvancedPlanExpired
UPSEvents_AdvancedPlanExpires
UPSEvents_BattConnect
UPSEvents_BattDisconnect
UPSEvents_BattEOL
UPSEvents_BattReplaced
UPSEvents_BattEOLImpending
UPSEvents_BattTempExceed
UPSEvents_BattTemp
UPSEvents_CommsEstablished
UPSEvents_LostComm
UPSEvents_MonitoringExpired
UPSEvents_MonitoringExpires
UPSEvents_MonitoringRenewed
UPSEvents_PowerRestored
UPSEvents_ReplaceBattery
UPSEvents_ReturnFromBypass
UPSEvents_UPSOnBattRTC
UPSEvents_SelfTestAborted
UPSEvents_SiteWiringFault
UPSEvent_RebootCompleted
UPSEvent_RebootIssued
UPSEvent_RebootRefused
UPSEvents_UPSFault
UPSEvents_FWInstalling
UPSEvents_FWUpgradeAvail
UPSEvents_FWUpgradeUpToDate
UPSEvents_UPSInitiatedBypass
UPSEvents_LowBatt
UPSEvents_UPSOn
UPSEvents_UPSOnBatt
UPSEvents_OutputOff
UPSEvents_UPSOverload
UPSEvents_UPSShutdown
UPSEvents_UserInitiatedBypass
UPSEvents_WarrantyExpired
UPSEvents_WarrantyWillExpire
UPSEvents_WarrantyRenewed
UPSSettings
UPSWarrantyExtension
UPSWarrantyExtension_SelectWarranty
UPSWarrantyExtension_OrderWarranty
UPSWarrantyExtension_GetWarrantyCert
RenewalSupport
RenewalSupport_Overview
RenewalSupport_FAQ
RenewalSupport_Resellers
RenewalSupport_Resellers_WhyDidIReceiveThis
RenewalSupport_Resellers_ConnectionError
Subscriptions
Purchase_Plan
Activate_Plan
Subscriptions_FAQ
FirmwareUpgrade
FirmwareUpgrade_WhyUpgrade
FirmwareUpgrade_HowToUpgrade
FirmwareUpgrade_OutputPowerOn
FirmwareUpgrade-OutputPowerOff
TB
TB_SC_Cloud_Connectivity
TB_SC_Cloud_Connectivity_DeviceTypes
TB_SC_Cloud_Connectivity_NetworkInterface
TB_SmartConnectACAccess
TB_Password
TB_PasswordReset
TB_RegistrationEmail
TB_UnsolicitedEmail
TB_LoginIssues
TB_LoginIssues_cantLogin
TB_LoginIssues_AccountNotApproved
TB_UPSReg
TB_QRReg
TB_QRReg_InstallQR
TB_QRReg_noQR
TB_QRReg_QRNotWorking
TB_ProdCodeReg
TB_ProdCodeReg_FindProdCode
TB_ProdCodeReg_alreadyReg
TB_UPSMonitoring
TB_UPSMonitoring_alertNotRecd
TB_UPSMonitoring_tooManyEmails
TB_AppErrs
TB_AppErrs_500
TB_AppErrs_TooManyRequests
TB_AppErrs_AppTimeout
TB_AppErrs_UPSRegTimedOut
TB_AppErrs_UPSAlreadyRegistered
TB_AppErrs_Unauthorized
TB_FirmwareUpgrade
TB_FirmwareUpgrade_CheckUPSState
TB_FirmwareUpgrade_UpgradeError
TB_FirmwareUpgrade_UpgradeTimeout
TB_FirmwareUpgrade_StatusNotConfirmed
TB_FirmwareUpgrade_UpgradeNotCompleted
TB_FirmwareUpgrade_LostCommPowerChute
FAQ
FAQ_WhatIsSC
FAQ_receiveEmail
FAQ_upcomingChanges
FAQ_passwordReset
FAQ_activationMail
FAQ_EventAlert
FAQ_EventAlertsDisabled
FAQ_reduceMail
FAQ_changeMail
FAQ_changeAccountPW
FAQ_dataPrivacySettings
FAQ_deleteAccount
FAQ_mutlipleAC
FAQ_assignIP
FAQ_compatibleBrowsers
FAQ_outageDuringFWUpgrade