UPS Monitoring : UPS Events : Communications Lost
Communications Lost
Severity: Critical
There have been no network communications between the web portal and the UPS for more than 17 minutes.
Action:
Check that the network cable is connected to the SmartConnect Ethernet port of the UPS.
Check that the network cable is connected to a network switch, and make sure that the network switch has an active internet connection.
See Troubleshooting > Troubleshooting the UPS Connection to the Cloud