Troubleshooting : Login Issues
Login Issues
I cannot log in
If you want to log in but you cannot remember your password, use the Password Reset feature to reset your password. If you try to log in multiple times:
After five unsuccessful attempts to log in, the web portal will lock your account for a 5 minutes. Wait 5 minutes before you try to log in again.
After ten unsuccessful attempts to log in, the web portal will permanently lock your account. If this happens, use the Password Reset feature to reset your password.