Troubleshooting : UPS Monitoring Issues
UPS Monitoring Issues
Email Notification not received
If a UPS event has occurred and is visible in the event log, but you have not received an email notification, check the following:
Check your Spam folder and make sure you do not have any email filter rules applied to smartconnect.apc.com.
Are your Notifications configured to send email to your email address?
Is the UPS event added to a configured notification? See Notifications.
Did you recently Unsubscribe from email notifications? You can Resubscribe to rectify this.
Follow the steps outlined in Troubleshooting the UPS Connection to the Cloud to check if your UPS is connected to Schneider Electric cloud services.
If the issue persists, contact APC Customer Support.