Troubleshooting : UPS Firmware Upgrade Issues : Upgrade Not Started - Firmware upgrade could not be started
Upgrade Not Started - Firmware upgrade could not be started
The firmware upgrade cannot be initiated because network communications between Schneider Electric cloud services and the UPS have been lost, but a Communications Lost UPS event has not yet been triggered (i.e. communication has been lost for less than 17 minutes). To troubleshoot this issue:
Check that the network cable is connected to the SmartConnect port of the UPS.
Check that the network cable is connected to a network switch, and make sure that the network switch has an active internet connection.
Click the Retry Upgrade button. If the upgrade error persists, click Cancel, and see Troubleshooting the UPS Connection to the Cloud for more connectivity troubleshooting information.