Troubleshooting : UPS Firmware Upgrade Issues : Timeout Error - Firmware upgrade could not be started
Timeout Error - Firmware upgrade could not be started
The firmware upgrade cannot be initiated because Schneider Electric cloud services cannot connect to the UPS. This issue may occur when:
Schneider Electric cloud services are experiencing a temporary service interruption.
Network communications between Schneider Electric cloud services and the UPS have been lost, but a Communications Lost UPS event has not yet been triggered (i.e. communication has been lost for less than 17 minutes).
To troubleshoot this issue:
Check that the network cable is connected to the SmartConnect port of the UPS.
Check that the network cable is connected to a network switch, and make sure that the network switch has an active internet connection.
See Troubleshooting the UPS Connection to the Cloud for additional connectivity troubleshooting options.
Click the Retry Upgrade button. If the upgrade error persists, contact APC Customer Support.